News

PENDING ORDERS

* UPDATE 16-02-2021*

All XTM Pre orders are now dispatched! All orders are due to be completed (delivered to your door) by the end of the week! 

I would like to take this time to personally thank each and everyone of you for your continued patience during this time, thanks very much for those of you who kept your orders active despite the ongoing delays which we encountered. Your understanding is greatly appreciated and we hope to see our customers enjoying there new toys very soon! 

stay safe 

MotoX1 

____________

*UPDATE 12-02-2021* 

FINALLY Some good news! Orders to be completed next week!

please see below correspondence 

 

“”

Good morning,

 

Yes good news!

 

The bikes are booked in for delivery next Wednesday, the container was released yesterday.

 

These should be with the customer by Friday of next week.

 

The carrier will call to arrange delivery with your customers

___

 


*UPDATE 07-02-2021*

 our sincerest apologies for the delays which have been encountered... We have been back and forth with the supplier who is still advising that goods are still yet to be cleared from port, unfortunately we have no estimated time frame to advise for the remaining XTM models nor have we managed to obtain any realistic time frame for the release of goods, as all of us know these bike are now in excess of 6 weeks delayed with still no clarity of competition. Please understand this is extremely frustrating for us too and I can only offer my sincerest apologies for the inconvenience caused due to the delays, unfortunately it’s something which is completely out of our hands. 
Although many of you have already cancelled we do still have many active orders for these models and I would, 
at this stage I would really advise cancellation in order to avoid any further disappointment due to delays.

thanks for everyone’s continued patience and we will keep pushing for updates! 

Please do let me know if you would like your order cancelling and I can get a full refund processed 
Kindest regards 
MotoX1 

 

* UPDATE 04-02-2021*

Sorry guys still no good news to provide, we are fully aware of how ridiculous this is becoming! Our sincere apologies for the inconvenience caused due to the delays. 

please see attached latest update from our supplier regarding goods awaiting clearance from port (Felixstowe) 

 

“”

Hi Adam,

 

Nothing yet, only been fobbed of as usual.

 

They emailed the shipping agent on Monday and said these will be cleared In due course,

 

Its been 6 weeks now so I’m sure it wont be too much longer.

 

Kind Regards

””” 

We are still offering cancellations and full refunds if required please just let us know your order numbers and we can process this for you. 

kindest regards 

MotoX1 

 

* UPDATE 25-01-21*

im sorry guys this is growing increasing frustrating and we can only apologise for the inconvenience caused due to the constant delays, we are still yet to obtain clearance on the XTM bikes, 

We are offering cancellations and full refunds right up until the point of dispatch, please just quote your order number if required. 

Please see below latest “ 

Hi Adam

I’m sorry but we do not yet have a date for release, things are moving slower due to social distancing measures that are in place.

 

Once we have an update, we will let you know.

 

 

Kind Regards

”””

 

* UPDATE 18-01-21*

sorry guys no luck as yet on clearance of the XTM quad bikes, we will keep pushing for updates this week.. unfortunately at this stage I can’t update any further on the status, we are simply just waiting for port clearance. Goods will be dispatched on a next day service as soon as we obtain clearance, 

we are taking cancellations and offering full refunds right up until the day they dispatch 

our sincerest apologies for the inconvenience caused due to the delays here 

kindest regards 

MotoX1 

 

***

 

*UPDATE - 11-01-2021*, Finally some good news to report! We have received the following correspondence from our suppliers stating that all 500w CRX and XTM Mini 250w monkey bikes have been released and will be dispatched to customers from tomorrow (12-01-21), unfortunately we are still waiting for clearance on x2 XTM containers including the quad bikes, hopefully the wait is almost over and this is a good indication that goods will be released this week, we have just 2 containers left to clear! 

Good afternoon,

 Good news the 36v crx bike and 24v fun bikes arrive with us tomorrow.

 No news on the quads yet

””

I am also happy to report that all renegade, mud monster and torpedo Buggys have now arrived in stock and will be dispatched this week with delivery’s scheduled to be completed before the end of the week. 

Thanks to all our customers for your continued support and understanding during these unprecedented circumstances 

*********

Update 04-01-2021

Please find attached updates regarding all pending orders processed before Christmas, These models include the XTM, CRX, Renegade and Mud monster products. 

the above product containers are currently being held at Felixstowe port awaiting clearance, We expect all of these orders to be completed by the 14th of January however given the recent additional restrictions we may again encounter further delays. at this stage i unfortunately don't have any further updates to provide. Our sincere apologies for these continued delays, It is something which is completely out of our hands but rest assure we are pushing for updates daily and anticipate to receive clearance any day now! in which case orders will be dispatched on a next day service. 

Again, refunds are available upon request. Please just quote your order number on contact and we can get this processed for you, I would however like to suggest customers hold out till the 14th if possible as I am still confident orders can be completed by this date 

Thanks to all of our customers for your understanding and continued patience during this time. 

 

Kindest Regards, 

MotoX1