PENDING ORDERS

* UPDATE 18-01-21*

sorry guys no luck as yet on clearance of the XTM quad bikes, we will keep pushing for updates this week.. unfortunately at this stage I can’t update any further on the status, we are simply just waiting for port clearance. Goods will be dispatched on a next day service as soon as we obtain clearance, 

we are taking cancellations and offering full refunds right up until the day they dispatch 

our sincerest apologies for the inconvenience caused due to the delays here 

kindest regards 

MotoX1 

 

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*UPDATE - 11-01-2021*, Finally some good news to report! We have received the following correspondence from our suppliers stating that all 500w CRX and XTM Mini 250w monkey bikes have been released and will be dispatched to customers from tomorrow (12-01-21), unfortunately we are still waiting for clearance on x2 XTM containers including the quad bikes, hopefully the wait is almost over and this is a good indication that goods will be released this week, we have just 2 containers left to clear! 

Good afternoon,

 Good news the 36v crx bike and 24v fun bikes arrive with us tomorrow.

 No news on the quads yet

””

I am also happy to report that all renegade, mud monster and torpedo Buggys have now arrived in stock and will be dispatched this week with delivery’s scheduled to be completed before the end of the week. 

Thanks to all our customers for your continued support and understanding during these unprecedented circumstances 

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Update 04-01-2021

Please find attached updates regarding all pending orders processed before Christmas, These models include the XTM, CRX, Renegade and Mud monster products. 

the above product containers are currently being held at Felixstowe port awaiting clearance, We expect all of these orders to be completed by the 14th of January however given the recent additional restrictions we may again encounter further delays. at this stage i unfortunately don't have any further updates to provide. Our sincere apologies for these continued delays, It is something which is completely out of our hands but rest assure we are pushing for updates daily and anticipate to receive clearance any day now! in which case orders will be dispatched on a next day service. 

Again, refunds are available upon request. Please just quote your order number on contact and we can get this processed for you, I would however like to suggest customers hold out till the 14th if possible as I am still confident orders can be completed by this date 

Thanks to all of our customers for your understanding and continued patience during this time. 

 

Kindest Regards, 

MotoX1