Delivery Information

We aim to make delivery as quick and straightforward as possible. MotoX1 delivers orders throughout the UK using trusted courier and specialist delivery services.

All orders are normally delivered within 7 days.

Many products are available for much faster delivery, with selected in-stock items available for next working day delivery.

Delivery Times

Standard Delivery

Orders will normally be delivered within 1–7 working days from the date your order is confirmed.

Next Working Day Delivery

Selected products may be available for next working day delivery, depending on stock, order time, delivery location and courier availability.

Where next-day delivery is available, this may be displayed on the individual product page or confirmed by our team.

Order Processing

Once your order has been received, our team will confirm the order, prepare the item for dispatch and arrange collection with the appropriate delivery service.

You will receive tracking or delivery information as soon as this becomes available.

    Please note: Delivery estimates begin once your order has
    been successfully confirmed and payment has been received.
  

Working Days

Working days are Monday to Friday and exclude UK bank holidays.

Orders placed during weekends or bank holidays may begin processing on the next working day.

Large Items & Electric Bikes

Larger products such as electric bikes, dirt bikes, quad bikes and other oversized items may be delivered using a specialist courier or pallet delivery service.

Delivery times for these products will normally remain within our advertised delivery timeframe, although the courier may contact you directly to arrange or confirm delivery.

Delivery Areas

We deliver throughout most of mainland UK.

Deliveries to Northern Ireland, Scottish Highlands, islands and certain remote areas may take longer and may incur an additional delivery charge. Where this applies, we will contact you before dispatch.

Tracking Your Order

Where tracking is available, tracking details will be sent by email, text message or provided directly by the courier.

Tracking information may not become active until the courier has physically collected and scanned your parcel.

Delivery Delays

Although we aim to deliver all orders within the advertised timeframe, occasional delays may occur due to circumstances outside our reasonable control, including courier disruption, severe weather, traffic, unusually high demand or other logistical issues.

If we become aware of a significant delay affecting your order, we will aim to contact you as soon as reasonably possible.

Receiving Your Delivery

Please inspect your delivery as soon as reasonably possible after it arrives.

If the packaging or product appears to have been damaged during transit, please take photographs and contact MotoX1 as soon as possible so that we can investigate the issue.

Reporting visible transit damage promptly helps us resolve courier claims and arrange the appropriate solution more quickly.

Incorrect or Missing Items

If you receive the wrong item or believe part of your order is missing, please contact us with your order number and details of the issue.

We will investigate and arrange the appropriate remedy where required.

Delivery Address

Customers are responsible for ensuring that the delivery address supplied during checkout is complete and accurate.

If you notice an error in your delivery address, please contact us as soon as possible. Once an order has been dispatched, we may not be able to amend the delivery address.